Frequently Asked Questions
Find answers to common questions about shipping, returns, products, and your account.
Order Issues
How do I cancel an order?
Email us at info@smartnutrients.com to request a cancellation. If your order was just placed, we'll do our best to cancel it before it is processed. Please keep in mind that once your order has been packaged for shipment, we won't be able to cancel it.
How do I update my shipping address on an order that processed?
If you realize that the wrong shipping address was entered on your order, email us at info@smartnutrients.com as soon as possible. We may be able to update the order with the correct address if it has not been packaged for shipment yet.
How do I edit an order that processed?
Email us at info@smartnutrients.com if you'd like to request changes to an order that has already been processed. We may be able to update the order if it has not been packaged for shipment yet.
How do I track my order?
To track your Smart Nutrients order, simply go to our tracking page and enter your order number and email address.
My tracking link hasn't updated yet. Why?
It may take up to 24 hours for your tracking link to update with new information. Please allow 1–2 days for an estimated date of arrival to appear. If you still don't see any updates after two business days, you can email us at info@smartnutrients.comand we'll track down your package to make sure it's on its way.
I never received a shipping confirmation email or tracking information.
If you did not receive an email confirmation from us, please check your spam folder. If you have your order number, you can check the status of your package on our tracking page . If you're still having issues tracking your order, please email us at info@smartnutrients.com and we'll locate your package and provide more details on the estimated date of arrival.
My order never arrived.
If your order did not arrive, go to our tracking pageand enter your order number and email address. If it says that the package has been delivered but you don't see it at your home, try checking with your neighbors to see if it was delivered to any of them by mistake. Still can't find your package after trying these steps? Reach out to us at info@smartnutrients.comwith your order number and explain that it did not arrive as expected. We'll track it down so you can get the products you ordered.
My product arrived broken or in poor shape.
We're so sorry to hear that your products did not arrive in good condition. The shipping process can sometimes be a bit rough, but we're here to help when things don't go as planned. Please email us at info@smartnutrients.comand include your order number along with a description of what happened and photos of the damage. We'll send another shipment to you to make things right.
Shipping
Where do you ship?
We ship throughout the United States as well as internationally to dozens of countries all over the world.
Which shipping carriers do you use and how long do they take?
We ship our products via USPS. Domestic orders are sent via standard shipping. International customers may choose whether they want First Class or Priority Mail shipments. Global Express Guaranteed shipments are also available for international orders.
Orders can take up to 2 business days to be processed and packaged. Once your order is prepared for shipment, you’ll receive a shipping confirmation email with your tracking information.
Domestic orders usually take 3-5 business days to ship to their destination.
International shipping times are generally as follows:
• First Class International: 12-24 business days
• Priority Mail International: 6-10 business days
• Priority Mail Express International: 3-5 business days
• Global Express Guaranteed: 1-3 business days
How much does shipping cost?
Shipment is free on orders over $100.
International shipping rates start at $32.75 for First Class International shipments.
What are the terms and conditions I’m agreeing to when I place an international order?
By ordering from this site, you hereby authorize Smart Nutrients, LLC and/or its service providers to act as your agent to retain customs brokers and/or freight forwarders to transact customs business with all relevant customs and revenue authorities on your behalf, including, but not limited to, arranging for the importation of each commodity ordered by you, assigning Harmonized System classification codes to each commodity, accounting for duties and taxes on your behalf, and managing any dispute with such authorities regarding customs classifications, applicable duties and/or taxes. You further authorize the customs brokers and/or freight forwarders selected bySmart Nutrients, LLCto make, endorse, sign, declare, and/or swear to any customs entry, withdrawal, declaration, certificate, bill of lading, and/or any other documents required by law or regulation in connection with the importation and/or transportation of the commodity that is shipped or consigned to you or your designee for shipment out of the United States and into any other country. You understand and agree, that cost quotes are best estimates and may not always reflect the actual cost to Smart Nutrients. You will incur no additional charges or refunds for the difference between the quotes and the actual cost to Smart Nutrients, LLC. Smart Nutrients, LLC services are intended for merchandise that is not being delivered for resale purposes.
Returns And Refunds
What is Smart Nutrients’ refund policy?
At Smart Nutrients, we offer no hassle returns on every order. If you’d like to return a product, email us at info@smartnutrients.com to request a return within 30 days of purchase. Please provide your order number and the email address associated with your order so we can issue you a pre-paid shipping label. Once we receive your return, you will be issued a full refund.
Can I return a product?
If you would like to return a product, see our refund policy FAQ above and send us an email at info@smartnutrients.com to get your return request started. Please allow 5-10 business days for our team to process your return and issue your refund.
Please note that the return label fee is USD $10 for returns to the U.S., which will be deducted from your refund. If you would like to use your own return shipping method (U.S. orders only), please reference the return form on the back of your invoice for return instructions. Once filled out, pack return items in their original condition with your return form and send it to:
Smart Nutrients, LLC
1902 Lincoln Blvd. Suite A-850
Santa Monica, CA 90405
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
Does Smart Nutrients handle returns internationally?
Currently, we offer international returns from Canada, the United Kingdom, France, Germany, and Italy. Please reach out to us at info@smartnutrients.com to get a pre-paid shipping label and the required return commercial invoice.
Please note that the return shipping fee is CAD $20 for Canadian returns, EUR €20 for French, German and Italian returns, and GBP £15 for returns from the United Kingdom.
Refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at info@smartnutrients.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.
How long does it take for my refund to arrive?
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items.
Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less the return label fee if applicable. Any duties paid for orders shipped to Canada, the UK, France, Germany, or Italy will not be refunded. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.
Navigating Supplements
Are Smart Nutrients products tested by a 3rd party?
Yes, all Smart Nutrients products are tested and verified by 3rd party laboratories for ingredient purity.
Are Smart Nutrients products safe for kids?
Smart Nutrients products are formulated for adults, but they are made with healthy ingredients that are safe for most children. Dosages for kids may be different, however, so be sure to consult a licensed healthcare professional before giving a child Smart Nutrients supplements.
Are Smart Nutrients products keto-friendly?
Yes, Smart Nutrients supplements are keto-friendly and can help to provide important vitamins and minerals that may be missing from the foods you eat.
Can't I just get all these nutrients from what I eat? Why do I need a supplement?
Supplements should never be used as a substitute for a healthy, well-balanced diet. However, even when eating healthy foods, most people need supplements to get sufficient amounts of vitamins and minerals in their diet.
Due to modern farming practices, soil quality has dropped and many foods contain significantly lower nutrient values than they did in decades past. In addition, supplements can provide an easy way to enjoy the benefits of certain foods without consuming excess quantities. That makes Smart Nutrients a more convenient and affordable way to get vital nutrients in your daily diet.
What should I be looking for when I'm buying supplements?
When you're looking for supplements, be sure to keep the following questions in mind:
• Does the supplement contain healthy ingredients from real plants or is it made with synthetic chemicals?
• Is the effectiveness of each ingredient supported by clinical research?
• Were the products developed by medical professionals?
• Are the products tested and verified by a 3rd party for ingredient purity?
• Are the products manufactured in an FDA registered facility?
• Does the supplement provide a safe, convenient, and affordable way to get the nutrients you need?
How do I know if Smart Nutrients supplements are right for me?
Each individual will have different health needs and concerns. When choosing supplements, it's important to consider what areas you'd like to focus on and improve. For example, some of our supplements feature immune-boosting properties, while others can help enhance reproductive health, cognition, or energy levels. Choose supplements that are most closely aligned with your health and wellness goals.
Once you've selected a supplement you wish to try, pay attention to how you feel when taking it. Different people may react differently to the same supplement, so it's important to monitor any specific effects you may experience and whether it's a good fit for your daily routine.
If you have any questions about what supplements are right for you, don't hesitate to reach out to us at info@smartnutrients.com or use our live chat feature. For specific health concerns, talk to a licensed healthcare professional for guidance.
How should I store Smart Nutrients supplements?
Smart Nutrients supplements should be stored at room temperature away from direct sunlight.
Other Tidbits
Where are Smart Nutrients products made?
All Smart Nutrients products are manufactured in the USA in an FDA registered facility that adheres to Good Manufacturing Practices (GMP).
Are your products vegetarian?
We strive to formulate our products to be vegetarian whenever possible. Due to our commitment to creating clinically effective products, when we have to choose between a vegetarian form of an ingredient or an animal-derived (yet more effective) form, we choose to prioritize the more scientifically validated form.
Are your products safe to use while pregnant/breastfeeding?
You should consult a licensed healthcare professional before starting any supplement, dietary, or exercise program, especially if you are pregnant or have any pre-existing injuries or medical conditions.